Virtual Assistant Skills Test

1. ____________________ has had many plugins created for popular website platforms like Wordpress and Joomla, apps for smart phones and tablets, and tools for use with software programs like Excel.

Answers:

• AW Stats

• Site Meter

• Google Analytics

• StatCounter

2. Creating a work schedule will help you to _________________________.

Answers:

• determine your workable hours

• keep from being overwhelmed

• accomplish your daily goals

• all of the above

3. _________________ provides basic information including a list of the services you intend to provide and their prices.

Answers:

• Business plan

• Marketing plan

• Operations plan

• Competitive analysis

4. _________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas.

Answers:

• Craigslist

• Elance

• oDesk

• Guru

5. ___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you.

Answers:

• Search engine marketing

• Site creation

• Search engine optimization

• HTML

6. Which of the following activities could be looked down upon by Google as per their quality guidelines?

Answers:

• Using automated website submission software

• Loading pages with irrelevant links

• Intentionally adding keywords to the TITLE tags and ALT attributes

• Registering misspellings of well-known websites

7. Which of the following is a great way for virtual assistants to meet and network with their peers?

Answers:

• Virtual assistant organizations

• Virtual assistant conferences

• Virtual assistant trade groups

• all of the above

8. Which of the following is useful for managing both Facebook posts and Twitter feeds?

Answers:

• HootSuite

• TweetDeck

• TweetGrid

• all of the above

9. VoIP services cannot be used for ______________________.

Answers:

• emergency calls

• sending faxes

• phone calls

• video chats

10. Which of the following can help to earn more from current customers?

Answers:

• hiring an assistant

• providing additional services

• creating more billable hours

• none of the above

11. Which of the following allows users to connect to and monitor up to five social profiles with a free acount?

Answers:

• TweetGrid

• TweetDeck

• HootSuite

• TweetAdder

12. A(n)___________________ serves as the main point of contact for the company by answering phone calls, taking messages, scheduling appointments and making travel arrangements.

Answers:

• virtual receptionist

• event planner

• research assistant

• virtual professional

13. Which of the following statements about Google's technical and quality guidelines is true?

Answers:

• It is advantageous if your web server supports the If-Modified-Since HTTP header

• If using dynamic pages, it helps to keep the parameters short and the number of them few

• Avoid using robots.txt to prevent crawling of search results pages or other auto-generated pages, even if they don't add much value for users coming from search engines

• Submitting new pages of your website at http://www.google.com/addurl.html as soon as they are online, helps to speed up indexing

14. Which of the following allows a user to access their computer or a clients computer via the Internet?

Answers:

• remote desktop sharing

• instant messaging

• video chat

• online document storage

15. What is Anchor Text?

Answers:

• It is the main body of text on a particular web page

• It is the text within the left or top panel of a web page

• It is the visible text that is hyper linked to another page

• It is the most prominent text on the page that the search engines use to assign a title to the page

16. A good way to combat procrastination is to prioritize a daily task list on the basis of ________________________.

Answers:

• ABC prioritization

• performing unpleasant tasks first

• Eisenhower box

• ordered list

17. __________________ programs are computer applications that create pages with multiple cells in a grid of rows and columns to resemble worksheets.

Answers:

• Word processing

• Spreadsheet

• Email

• Graphics

18. Which of the following gives you common law protection against others in your state using the same name?

Answers:

• registering the domain name

• registering the business name

• trademarking the business name

• all of the above

19. Which of the following is NOT a social media platform where users can post their own tips and reviews?

Answers:

• Yelp

• Angie's List

• Second Life

• Foursquare

20. What is "social media optimization"?

Answers:

• Creating content which easily creates publicity via social networks

• Writing clear content

• Creating short content which is easily indexed

• Hiring people to create content for social networks

21. A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.

Answers:

• professional liability

• home insurance

• honesty

• ethics

22. Which black hat SEO technique is characterized by a method to deceive search engines, by detecting the search engine bot and "feeding" it with a different HTML code than the HTML actually served to users?

Answers:

• Coating

• Foisting

• Slighting

• Cloaking

23. What is meant by "micro-blogging"?

Answers:

• Blogging daily

• Blogs which are posted by companies, not individuals

• Blogs with limited individual posts, limited by character count typically

• Blogging from mobile devices

24. ____________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.

Answers:

• Cloud computing

• A personal hotspot

• WiFi

• An iPad

25. Work invoices should ______________________.

Answers:

• be sent out in a timely manner

• clearly state any terms

• be followed up promptly if unpaid

• all of the above

26. Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________.

Answers:

• Business ethics

• Ethics

• Unfair practices

• Privacy issues

27. Search engines do not index some common words (such as "or", "and", "when", and "in") within the webpage. What are these common words called?

Answers:

• Barrier words

• Non-indexable words

• Slow words

• Stop words

28. What is a "vlog"?

Answers:

• Video Log

• Video Blog

• Log of blog activity

• New technology to aid in blogging

29. _________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents.

Answers:

• Word processing

• Spreadsheet

• Email

• Graphics

30. _______________ is a good place for virtual assistants to advertise their services.

Answers:

• television

• radio

• newspaper

• websites

31. A _______________ is a business set up by law to act as a single person.

Answers:

• sole proprietorship

• partnership

• limited liability company

• corporation

32. The business image for an organization that caters to entertainers should be _________________________.

Answers:

• fun and energetic

• business-like and professional

• contemporary

• youthful and silly

33. Social media platforms can be used for __________________________.

Answers:

• customer service

• building authority

• posting reviews and opinions

• all of the above

34. Writing down a list of daily tasks in the order they need to be accomplished is a(n)_______________________.

Answers:

• ABC prioritization

• performing unpleasant tasks first

• Eisenhower box

• ordered list

35. ________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable.

Answers:

• Business ethics

• Ethics

• Unfair practices

• Privacy issues

36. Which of the following is a characteristic of social media communications?

Answers:

• it is immediate

• can be deleted

• can be edited

• all of the above

37. Cloaking is a controversial SEO technique. What does it involve?

Answers:

• Increasing the keyword density on the web pages

• Offering a different set of web pages to the search engines

• Hiding the keywords within the webpage

• Creating multiple pages and hiding them from the website visitors

38. When making lists, it is best to ___________________.

Answers:

• keep one list

• make a daily list and long-term list

• make a list for each project

• manage multiple lists

39. _________________ is a virtual assistant's primary tool for reaching and communicating with their clients.

Answers:

• Email

• Company website

• oDesk

• vWorker

40. The _____________ of a website is very important.

Answers:

• tone

• message

• colors

• all of the above

41. Measuring the strengths, opportunities, weaknesses and threats of an organization is known as ____________________.

Answers:

• competitive analysis

• SWEAT test

• SWOT analysis

• industrial analysis

42. __________________ is used to send and receive funds from around the world.

Answers:

• Skype

• Google Docs

• PayPal

• Windows Live

43. A _______________ is a set of one or more keys that when pressed trigger a specific software or operating system action.

Answers:

• keyboard shortcut

• common action

• quick click

• Windows button

44. Which of the following business structures is most common for home based businesses?

Answers:

• sole proprietorship

• partnership

• limited liability company

• corporation

45. An organization should use _________________ for their bookkeeping system.

Answers:

• general ledger

• computer software

• QuickBooks

• any of the above

46. A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.

Answers:

• independent contractor agreement

• subcontractor agreement

• privacy policy

• non-disclosure agreement

47. All of the following are social bookmarking sites except ____________________.

Answers:

• FriendFeed

• Digg

• LinkedIn

• Reddit

48. A package of information about a business that is given to new clients is called a _______________________.

Answers:

• resume

• marketing letter

• welcome kit

• intro package

49. Which of the following is a designation given by the state of residence rather than a federal tax entity?

Answers:

• sole proprietorship

• partnership

• limited liability company

• corporation

50. Why is it important to have a company blog hosted on the company web domain versus a third party blogging site?

Answers:

• Required by law

• Search engine rankings will include hits on the blog as part of the overall website hits

• Requires less effort to maintain

• Cannot be hacked easily

51. Basic skills that are required to be successful as a Virtual Assistant include __________________.

Answers:

• proficiency at typing

• computer software skills

• good communication skills

• all of the above

52. When working for a client it is best to have a(n)__________________.

Answers:

• handshake

• written contract

• contract template

• oral agreement

53. Delays in social media communications are due to __________________.

Answers:

• time to print

• the individual

• mail time

• Internet access

54. Google displays up to _____ characters of a webpage's Title Tag.

Answers:

• 56

• 60

• 66

• 80

55. Which of the following is NOT an instant messaging application?

Answers:

• Skype

• Gmail

• AIM

• Windows Live Messenger

56. What traditional marketing technique is YouTube closest to?

Answers:

• Print advertising

• Television advertising

• Radio advertising

• Mail advertising

57. Press ___________ to paste contents of clipboard.

Answers:

• Ctrl + H

• Ctrl + Y

• Ctrl + V

• Ctrl + I

58. _________________ programs are used to create newsletters and other image based documents.

Answers:

• Word processing

• Spreadsheet

• Email

• Graphics

59. ________________ is a free online document creation and storage service that allows you to create and share your work with others online.

Answers:

• Skype

• Google Docs

• PayPal

• Windows Live

60. _________ are the collective values of a company that are used to evaluate whether the behavior of members of the organization are considered appropriate and acceptable.

Answers:

• Business ethics

• Ethics

• Unfair practices

• Privacy issues

61. Which of these is a benefit of having an organized work flow?

Answers:

• more efficient

• more productive

• more billable hours

• all of the above

62. Press ___________ to search and replace in a word document.

Answers:

• Ctrl + H

• Ctrl + Y

• Ctrl + V

• Ctrl + I

63. What does updates to Facebook status resemble most closely?

Answers:

• Video blogs

• Posts on Twitter

• A company white paper

• Articles on LinkedIn

64. What is Keyword Density?

Answers:

• The number of times the keyword is used / (DIVIDED BY) the total word count on page - (MINUS)the total words in HTML on the page

• The number of times the keyword is used X (MULTIPLIED BY) the total word count on page

• The number of times the keyword is used in the page description

• The number of times the keyword is used in the page title

• The number of times the keyword is used / (DIVIDED BY) the total word count on the page

65. It makes sense to charge lower fees for ________________.

Answers:

• rush jobs

• simple jobs

• larger jobs

• complex jobs

66. A(n)_________________ is a short summary used to describe a product, service or business that can be delivered within the short span of time.

Answers:

• elevator pitch

• product description

• subtitle

• marketing pitch

67. _________________ provides instant messaging services.

Answers:

• Skype

• Windows Live

• both a and b

• none of the above

68. ___________________ computing is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.

Answers:

• Sun

• Moon

• Rain

• Cloud

69. Prices for your services should be ___________________.

Answers:

• high enough to cover expenses

• low enough for people to hire you

• dependent on your experience

• all of the above

70. VAs typically calculate approximately _________ of their non-billable time to cover business duties like paperwork and marketing.

Answers:

• 5%

• 15%

• 35%

• 50%

71. What is meant by the concept of "viral" in social media?

Answers:

• Social media which is spread to viewers by the consumer, growing in popularity

• It is a method of branding a company

• Advertising which can easily be emailed

• Marketing advertisements which are not serious

72. ____________________ can free up quite a bit of time that you can turn into billable hours for clients.

Answers:

• Providing additional services

• Hiring an assistant

• Delegating tasks

• all of the above

73. ________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space.

Answers:

• Virtual assistant

• Remote office

• Virtual office

• Remote location

74. Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client's confidential information to compete against them are known as ___________.

Answers:

• business ethics

• ethics

• unfair practices

• privacy issues

75. Which of the following uses videos as the presentation medium?

Answers:

• Blogs

• Weblogs

• Microblogs

• Vlogs

76. An effective communicator should never ___________________.

Answers:

• under promise and over deliver

• blame others for errors

• smile when speaking on the phone

• use every day language

77. 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a __________ click through rate.

Answers:

• less than 30%

• 30 percent

• more than 30%

78. Virtual assistants should always ______________________.

Answers:

• keep their commitments

• use due diligence

• immediately correct any mistakes

• all of the above